First-Line Supervisors of Personal Service Workers

What the job really is

Supervise and coordinate activities of personal service workers.

At a glance

• Sector: Personal Care & Service
• O*NET-SOC code: 39-1022
• O*NET job zone: 3 — medium preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Train workers in proper operational procedures and functions and explain company policies.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Recruit and hire staff members.
• Resolve customer complaints regarding worker performance or services rendered.
• Take disciplinary action to address performance problems.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Investigate employee complaints and resolve problems following management rules and regulations.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
• Participate in continuing education to stay abreast of industry trends and developments.
• Inform management about problems, such as employee disputes.

Tools and technology

Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Automated external defibrillators AED, Computer laser printers, Desktop computers, Inventory management systems, Laptop computers, Multi-line telephone systems, Personal computers

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
• First-Line Supervisors of Housekeeping and Janitorial Workers
• First-Line Supervisors of Office and Administrative Support Workers
• First-Line Supervisors of Passenger Attendants
• First-Line Supervisors of Food Preparation and Serving Workers
• First-Line Supervisors of Non-Retail Sales Workers
• First-Line Supervisors of Mechanics, Installers, and Repairers
• First-Line Supervisors of Security Workers

Getting in

O*NET assigns this occupation job zone 3 (medium preparation). The related occupations above are the realistic routes in and out.

Find openings

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Check this against the source

O*NET OnLine: First-Line Supervisors of Personal Service Workers — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.