First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

What the job really is

Directly supervise and coordinate activities of entertainment and recreation related workers.

At a glance

• Sector: Personal Care & Service
• O*NET-SOC code: 39-1014
• O*NET job zone: 2 — some preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Analyze and record personnel or operational data and write related activity reports.
• Apply customer feedback to service improvement efforts.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Collaborate with staff members to plan or develop programs of events or schedules of activities.
• Direct or coordinate the activities of entertainment and recreation related workers.
• Furnish customers with information on events or activities.
• Inform workers about interests or special needs of specific groups.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Participate in continuing education to stay abreast of industry trends and developments.
• Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.

Tools and technology

Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Computer laser printers, Desktop computers, Inventory management systems, Laptop computers, Multi-line telephone systems, Personal computers, Photocopying equipment

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• First-Line Supervisors of Personal Service Workers
• First-Line Supervisors of Office and Administrative Support Workers
• First-Line Supervisors of Mechanics, Installers, and Repairers
• First-Line Supervisors of Non-Retail Sales Workers
• First-Line Supervisors of Housekeeping and Janitorial Workers
• First-Line Supervisors of Passenger Attendants
• First-Line Supervisors of Food Preparation and Serving Workers
• First-Line Supervisors of Farming, Fishing, and Forestry Workers

Getting in

O*NET assigns this occupation job zone 2 (some preparation). The related occupations above are the realistic routes in and out.

Find openings

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Check this against the source

O*NET OnLine: First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.