First-Line Supervisors of Passenger Attendants

What the job really is

Supervise and coordinate activities of passenger attendants.

At a glance

• Sector: Transportation & Material Moving
• O*NET-SOC code: 53-1044
• O*NET job zone: 3 — medium preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Enforce safety rules and regulations.
• Analyze and record personnel or operational data and write related activity reports.
• Apply customer feedback to service improvement efforts.
• Compute or estimate cash, payroll, transportation, or personnel requirements.
• Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
• Direct or coordinate the activities of workers, such as flight or car attendants.
• Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
• Inform workers about interests or special needs of specific groups.
• Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.

Tools and technology

Microsoft Access, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, SAP software, Accellos Real Dispatch, Commercial vehicle operations CVO software, Computer laser printers, Desktop computers, Enterprise resource planning ERP software

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• First-Line Supervisors of Mechanics, Installers, and Repairers
• First-Line Supervisors of Office and Administrative Support Workers
• First-Line Supervisors of Material-Moving Machine and Vehicle Operators
• First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
• First-Line Supervisors of Production and Operating Workers
• First-Line Supervisors of Non-Retail Sales Workers
• First-Line Supervisors of Construction Trades and Extraction Workers
• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Getting in

O*NET assigns this occupation job zone 3 (medium preparation). The related occupations above are the realistic routes in and out.

Find openings

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Check this against the source

O*NET OnLine: First-Line Supervisors of Passenger Attendants — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.