First-Line Supervisors of Office and Administrative Support Workers

What the job really is

Directly supervise and coordinate the activities of clerical and administrative support workers.

At a glance

• Sector: Office & Administrative
• O*NET-SOC code: 43-1011
• O*NET job zone: 3 — medium preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Tools and technology

Adobe Acrobat, Apple macOS, Facebook, Google Docs, Henry Schein Dentrix, IBM SPSS Statistics, Intuit QuickBooks, MEDITECH software, Microsoft Access, Microsoft Excel, Microsoft Office software, Microsoft Outlook

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• First-Line Supervisors of Non-Retail Sales Workers
• First-Line Supervisors of Mechanics, Installers, and Repairers
• First-Line Supervisors of Passenger Attendants
• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
• First-Line Supervisors of Housekeeping and Janitorial Workers
• Administrative Services Managers
• First-Line Supervisors of Production and Operating Workers
• First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

Getting in

O*NET assigns this occupation job zone 3 (medium preparation). The related occupations above are the realistic routes in and out.

Find openings

Browse the verified job sources directory, or explore more occupations.

Check this against the source

O*NET OnLine: First-Line Supervisors of Office and Administrative Support Workers — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.