Administrative Services Managers

What the job really is

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

At a glance

• Sector: Management
• O*NET-SOC code: 11-3012
• O*NET job zone: 3 — medium preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Prepare and review operational reports and schedules to ensure accuracy and efficiency.
• Set goals and deadlines for the department.
• Acquire, distribute and store supplies.
• Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
• Conduct classes to teach procedures to staff.
• Plan, administer, and control budgets for contracts, equipment, and supplies.
• Hire and terminate clerical and administrative personnel.
• Direct or coordinate the supportive services department of a business, agency, or organization.
• Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
• Develop operational standards and procedures for the work unit or department.
• Establish work procedures or schedules to organize the daily work of administrative staff.
• Learn to operate new office technologies as they are developed and implemented.

Tools and technology

Adobe Acrobat, Atlassian JIRA, Autodesk AutoCAD, Google Docs, IBM SPSS Statistics, Intuit QuickBooks, Microsoft Access, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• First-Line Supervisors of Office and Administrative Support Workers
• General and Operations Managers
• Executive Secretaries and Executive Administrative Assistants
• Project Management Specialists
• Document Management Specialists
• Compliance Managers
• First-Line Supervisors of Non-Retail Sales Workers
• Facilities Managers

Getting in

O*NET assigns this occupation job zone 3 (medium preparation). The related occupations above are the realistic routes in and out.

Find openings

Browse the verified job sources directory, or explore more occupations.

Check this against the source

O*NET OnLine: Administrative Services Managers — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.