First-Line Supervisors of Non-Retail Sales Workers

What the job really is

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

At a glance

• Sector: Sales
• O*NET-SOC code: 41-1012
• O*NET job zone: 4 — considerable preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Monitor sales staff performance to ensure that goals are met.
• Provide staff with assistance in performing difficult or complicated duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
• Listen to and resolve customer complaints regarding services, products, or personnel.
• Keep records pertaining to purchases, sales, and requisitions.
• Hire, train, and evaluate personnel.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Plan and prepare work schedules, and assign employees to specific duties.
• Attend company meetings to exchange product information and coordinate work activities with other departments.
• Visit retailers and sales representatives to promote products and gather information.
• Formulate pricing policies on merchandise according to profitability requirements.
• Prepare sales and inventory reports for management and budget departments.

Tools and technology

Cisco Webex, Microsoft Access, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Word, SAP software, Salesforce software, Budgeting software, Customer information databases

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• First-Line Supervisors of Office and Administrative Support Workers
• First-Line Supervisors of Retail Sales Workers
• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
• First-Line Supervisors of Mechanics, Installers, and Repairers
• First-Line Supervisors of Passenger Attendants
• First-Line Supervisors of Production and Operating Workers
• First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
• First-Line Supervisors of Material-Moving Machine and Vehicle Operators

Getting in

O*NET assigns this occupation job zone 4 (considerable preparation). The related occupations above are the realistic routes in and out.

Find openings

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Check this against the source

O*NET OnLine: First-Line Supervisors of Non-Retail Sales Workers — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.