First-Line Supervisors of Food Preparation and Serving Workers

What the job really is

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

At a glance

• Sector: Food Preparation & Serving
• O*NET-SOC code: 35-1012
• O*NET job zone: 2 — some preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Resolve customer complaints regarding food service.
• Train workers in food preparation, and in service, sanitation, and safety procedures.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Present bills and accept payments.
• Perform various financial activities, such as cash handling, deposit preparation, and payroll.
• Supervise and participate in kitchen and dining area cleaning activities.
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
• Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Tools and technology

Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Word, ADP Workforce Now, Barcode scanners, CBORD Foodservice Suite, CBORD Group Menu Management System, Card readers, Cash registers

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
• First-Line Supervisors of Housekeeping and Janitorial Workers
• First-Line Supervisors of Farming, Fishing, and Forestry Workers
• First-Line Supervisors of Non-Retail Sales Workers
• First-Line Supervisors of Production and Operating Workers
• First-Line Supervisors of Office and Administrative Support Workers
• First-Line Supervisors of Retail Sales Workers
• First-Line Supervisors of Mechanics, Installers, and Repairers

Getting in

O*NET assigns this occupation job zone 2 (some preparation). The related occupations above are the realistic routes in and out.

Find openings

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Check this against the source

O*NET OnLine: First-Line Supervisors of Food Preparation and Serving Workers — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.