Lodging Managers

What the job really is

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

At a glance

• Sector: Management
• O*NET-SOC code: 11-9081
• O*NET job zone: 4 — considerable preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
• Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
• Confer and cooperate with other managers to ensure coordination of hotel activities.
• Greet and register guests.
• Monitor the revenue activity of the hotel or facility.
• Manage and maintain temporary or permanent lodging facilities.
• Train staff members.
• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
• Coordinate front-office activities of hotels or motels, and resolve problems.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Assign duties to workers, and schedule shifts.
• Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.

Tools and technology

Facebook, Microsoft Access, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Property management system PMS software, 10-key calculators, Accounting software, Anand Systems ASI FrontDesk, Cash registers

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• Hotel, Motel, and Resort Desk Clerks
• Concierges
• Property, Real Estate, and Community Association Managers
• Facilities Managers
• Spa Managers
• First-Line Supervisors of Personal Service Workers
• Entertainment and Recreation Managers, Except Gambling
• General and Operations Managers

Getting in

O*NET assigns this occupation job zone 4 (considerable preparation). The related occupations above are the realistic routes in and out.

Find openings

Browse the verified job sources directory, or explore more occupations.

Check this against the source

O*NET OnLine: Lodging Managers — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.