Concierges

What the job really is

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

At a glance

• Sector: Personal Care & Service
• O*NET-SOC code: 39-6012
• O*NET job zone: 2 — some preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
• Provide directions to guests.
• Order flowers for guests.
• Make travel arrangements for sightseeing or other tours.
• Pick up and deliver items or run errands for guests.
• Plan special events, parties, or meetings, which may include booking musicians or celebrities.
• Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
• Arrange childcare services for guests.
• Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
• Assist guests with special needs by providing equipment such as wheelchairs.
• Receive, store, or deliver luggage or mail.

Tools and technology

Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Yardi software, Billing software, Budgeting software, Computer laser printers, Copy machines, Delphi Technology, Desktop computers

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• Hotel, Motel, and Resort Desk Clerks
• Baggage Porters and Bellhops
• Counter and Rental Clerks
• Reservation and Transportation Ticket Agents and Travel Clerks
• Locker Room, Coatroom, and Dressing Room Attendants
• Passenger Attendants
• Receptionists and Information Clerks
• Lodging Managers

Getting in

O*NET assigns this occupation job zone 2 (some preparation). The related occupations above are the realistic routes in and out.

Find openings

Browse the verified job sources directory, or explore more occupations.

Check this against the source

O*NET OnLine: Concierges — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.