Gambling Managers

What the job really is

Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.

At a glance

• Sector: Management
• O*NET-SOC code: 11-9071
• O*NET job zone: 2 — some preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Resolve customer complaints regarding problems, such as payout errors.
• Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
• Track supplies of money to tables and perform any required paperwork.
• Explain and interpret house rules, such as game rules or betting limits.
• Prepare work schedules and station arrangements and keep attendance records.
• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
• Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
• Train new workers or evaluate their performance.
• Market or promote the casino to bring in business.
• Interview and hire workers.
• Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
• Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.

Tools and technology

Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, 10-key calculators, Desktop computers, Employee scheduling software, Human resources management system HRMS, Laptop computers, Multi-line telephone systems, Personal computers

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• First-Line Supervisors of Gambling Services Workers
• Gambling and Sports Book Writers and Runners
• Gambling Surveillance Officers and Gambling Investigators
• Lodging Managers
• First-Line Supervisors of Office and Administrative Support Workers
• Umpires, Referees, and Other Sports Officials
• First-Line Supervisors of Non-Retail Sales Workers
• General and Operations Managers

Getting in

O*NET assigns this occupation job zone 2 (some preparation). The related occupations above are the realistic routes in and out.

Find openings

Browse the verified job sources directory, or explore more occupations.

Check this against the source

O*NET OnLine: Gambling Managers — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.