Funeral Home Managers

What the job really is

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

At a glance

• Sector: Management
• O*NET-SOC code: 11-9171
• O*NET job zone: 3 — medium preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
• Schedule funerals, burials, or cremations.
• Deliver death certificates to medical facilities or offices to obtain signatures from legally authorized persons.
• Offer counsel and comfort to families and friends of the deceased.
• Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
• Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
• Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
• Sell funeral services, products, or merchandise to clients.
• Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
• Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
• Negotiate contracts for prearranged funeral services.
• Explain goals, policies, or procedures to staff members.

Tools and technology

Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Airbrushing devices, Arterial tubes, Body bridges, CSR Consultants Cemetery Management SC, Cannula sets, Casket carriages, Casket lowering devices

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• Morticians, Undertakers, and Funeral Arrangers
• Funeral Attendants
• Crematory Operators
• Social and Community Service Managers
• Embalmers
• Administrative Services Managers
• First-Line Supervisors of Personal Service Workers
• Patient Representatives

Getting in

O*NET assigns this occupation job zone 3 (medium preparation). The related occupations above are the realistic routes in and out.

Find openings

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Check this against the source

O*NET OnLine: Funeral Home Managers — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.