Food Service Managers

What the job really is

Plan, direct, or coordinate activities of an organization or department that serves food and beverages.

At a glance

• Sector: Management
• O*NET-SOC code: 11-9051
• O*NET job zone: 2 — some preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Count money and make bank deposits.
• Establish standards for personnel performance and customer service.
• Keep records required by government agencies regarding sanitation or food subsidies.
• Schedule staff hours and assign duties.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Maintain food and equipment inventories, and keep inventory records.
• Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
• Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.

Tools and technology

Facebook, Google Docs, Intuit QuickBooks, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Aestiva Employee Time Clock, Apache Groovy, Army Food Management Information System

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• Chefs and Head Cooks
• First-Line Supervisors of Food Preparation and Serving Workers
• Cooks, Institution and Cafeteria
• Cooks, Restaurant
• Cooks, Private Household
• Food Servers, Nonrestaurant
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
• First-Line Supervisors of Retail Sales Workers

Getting in

O*NET assigns this occupation job zone 2 (some preparation). The related occupations above are the realistic routes in and out.

Find openings

Browse the verified job sources directory, or explore more occupations.

Check this against the source

O*NET OnLine: Food Service Managers — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.